HelpDesk service can be used for providing for the needs and assisting all of the organization’s worksite operations. HelpDesk service enables recording and evaluating user requests to the resolution team and provides recorded requests to management via the ASP application of STAPRO HelpDesk. The application STAPRO HelpDesk assists users requesting their requirements by means of a web form at the www pages of Stapro. These requirements are directed to central processing or directly to other users for resolution. The HelpDesk application also enables two-way communication with external vendors. Part of the application of STAPRO HelpDesk is the automatic transmittal of reports regarding changes in records. The user is informed about the status of the solution by an e-mail information report and further communicates with the resolving party by means of a www interface, where the complete history of the record is available.
